Privacy Policy

1. Introduction

LION INTERNATIONAL BUSINESS CORPORATION, a corporation organized under the laws of the State of Florida, United States of America, with its principal place of business at 6900 Bitterbush Place, Boynton Beach, FL 33472, United States of America, doing business as Log3 ("Company," "we," "us," or "our"), is committed to protecting the privacy of individuals who visit our website, use our platform, or otherwise interact with our services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Service.

This Privacy Policy applies to all users of the Service, including account holders, team members, representatives, and visitors. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, company name, job title, phone number, and billing information when you create an account or subscribe to a plan.
• Profile Information: Business address, tax identification numbers (EIN, CNPJ, etc.), professional credentials, and other information you choose to provide.
• Trade Data: Product descriptions, HS/NCM codes, shipment details, trade routes, freight rates, invoices, packing lists, and other trade-related documents and data you upload or enter into the Service.
• Communications: Messages, feedback, support requests, and other communications you send to us.
• Payment Information: Credit card numbers and billing details, which are processed by our third-party payment processor (Stripe, Inc.) and are not stored on our servers.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, calculations performed, search queries, session duration, and interaction patterns.
• Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in Section 8.

2.3 Information from Third Parties

• Authentication Providers: If you sign in using a third-party provider (e.g., Google), we may receive your name, email, and profile picture.
• Trade Data Providers: We may receive tariff rates, regulatory information, exchange rates, and HS classification data from third-party databases and APIs.
• Payment Processor: Stripe provides us with limited transaction information (e.g., payment status, last four digits of card) but not full card numbers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service, including landed cost calculations, HS code classifications, freight rate management, and AI-powered features.
• Account Management: To create and manage your account, process subscriptions, and handle billing.
• AI and Machine Learning: To power and improve our AI models for HS code classification, document analysis, trade recommendations, and cost optimization. See Section 5 for details on AI data usage.
• Communications: To send you service-related notices, respond to your inquiries, and provide customer support.
• Marketing: To send promotional communications about our products and services, subject to your opt-out preferences. We will never sell your data to third-party marketers.
• Analytics: To analyze usage patterns, monitor Service performance, and improve user experience.
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, including cloud hosting (e.g., AWS, Supabase), payment processing (Stripe), email delivery, analytics, and AI processing. These providers are contractually obligated to protect your data.
• Trade Data APIs: We may transmit anonymized or pseudonymized product and shipment data to third-party APIs (e.g., SimplyDuty, exchange rate providers) solely to perform calculations on your behalf.
• Within Your Organization: If you are part of a team account, your activity, scenarios, and data may be visible to other authorized users within your organization based on role permissions.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Legal Requirements: When required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: In any other circumstances where you have provided explicit consent.

5. AI Data Usage and Model Training

5.1 AI Processing. When you use AI features (HS code classification, document analysis, AI assistant), your input data is processed by our AI models and, in some cases, by third-party AI providers to generate outputs. All such outputs are advisory and estimative only; you remain solely responsible for independently verifying their accuracy before relying on them, as further described in our Terms of Service.

5.2 Model Improvement. We may use aggregated, anonymized, and de-identified data derived from user interactions to improve our AI models and algorithms. We do not use your raw, identifiable trade data to train general-purpose AI models shared with other customers.

5.3 Third-Party AI Providers. Certain AI features may utilize third-party AI services (e.g., OpenAI). Data sent to these providers is governed by their respective privacy policies and data processing agreements. We take reasonable steps to ensure these providers maintain appropriate data protection standards.

5.4 Opt-Out. You may opt out of having your data used for model improvement by contacting us at privacy@log3.ai. Opting out will not affect the core functionality of the Service.

6. Data Retention

6.1 Active Accounts. We retain your personal information and User Content for as long as your account is active and as needed to provide the Service.

6.2 After Termination. Upon account termination, we will retain your data for up to 30 days to allow for account recovery. After this period, your data will be permanently deleted, except as required by law or legitimate business interests (e.g., audit trail records, billing records).

6.3 Aggregated Data. We may retain anonymized, aggregated data indefinitely for analytics and service improvement purposes.

6.4 Legal Requirements. We may retain certain data for longer periods as required by applicable tax, legal, or regulatory obligations.

7. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with SOC 2 compliant providers
• Employee security training and access limitations

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

8.1 Types of Cookies. We use the following types of cookies:

• Essential Cookies: Required for the Service to function (authentication, security, preferences). Cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the Service (e.g., page views, feature usage).
• Performance Cookies: Monitor and improve Service performance and loading times.

8.2 Managing Cookies. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8.3 Do Not Track. We currently do not respond to "Do Not Track" signals from web browsers, as there is no universally accepted standard for how to respond to such signals.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used, machine-readable format.
• Restriction: Request restriction of processing under certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, contact us at privacy@log3.ai. We will respond within 30 days (or as required by applicable law).

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected from you.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, contact privacy@log3.ai or call our privacy line. We may verify your identity before processing your request.

11. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

For users in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, we rely on Standard Contractual Clauses (SCCs) and other legally approved mechanisms to ensure adequate protection for cross-border data transfers.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will promptly delete such information.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service with a new effective date and, where required, by sending you an email notification. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: